One thing that’s been apparent this year, is that many frontline workers are being left in the dark during a time of crisis. As opposed to office workers, frontline employees do not always have access to communication or collaboration tools where they can share their ideas, express concerns, or ask for support.
Providing field workers with a digital communication workspace is critical and leveraging mobile devices is a huge advantage to the business leaders of this generation. Rhonda allows frontline executives to have a direct line of communication with their staff. Leaders can provide clear and concise messaging that cannot be diluted or disrupted through their chain of command. Integrating Rhonda as your two-way communication solution will help build a sense of community within your organization as well as boost employee engagement.
Keep reading to see the 4 communication gifts your employees want most this holiday season...
Frontline workers don’t get a lot of opportunities to connect with their leadership teams. Leaders may not work in the same building or be on opposite schedules, and employees are often occupied interacting with customers. Integrating a multi-channel communication strategy will not only help leadership be transparent about the business but better ensure that employees have various ways to access the information – even on a busy day.
The average frontline worker spends less than 10 minutes reading company communication each day, meaning that critical information is often being missed. With Rhonda, leaders can leverage our two-way communication system to not only provide a transparent digital workspace but engage with their frontline staff and get valuable insight to grow their business.
With the uproar of the Covid pandemic this year, work intensity has increased, making it more difficult for leaders to schedule a time to give employees feedback. However, when managers provide consistent and authentic employee feedback, it can reinforce positive behavior, correct negative performance, and helps build a stronger culture within teams.
Since frontline staff don’t typically work behind a desk and are often on the move, mobile devices have become more apparent in day-to-day operations. Implementing software, like Rhonda, that leverages mobile devices to check-in with staff consistently and understand how their doing will help business leaders today. On the other hand, frontline workers also want the opportunity to provide employers with their feedback. Capturing frontline feedback brings in a new perspective and could potentially also spotlight issues that top management wasn’t previously aware of.
Respect Time Off
Whether employees’ have their own mobile devices or use company-provided ones, as leaders, it’s important to be conscious you don’t encroach on time off when messaging. Frontline employees need their off time to decompress from work and sending internal communication during those hours, or throughout paid holidays can seem intrusive and employees may start building resentment.
Including a process that honors your employees’ personal time into your communication strategy will help support company culture and morale amongst your frontline community.
A valued employee is a happy one. Empowering your people through recognition helps build company loyalty, engagement, and productivity in the workplace. Frontline workers who feel recognized by their employer tend to be happier and have a greater sense of purpose towards the work they do.
Recognition can come in many shapes and sizes, but leaders who leverage internal communications to recognize staff, tend to see those benefits much faster. When employees start seeing their coworkers being featured, they will also want to be recognized and work harder to achieve that goal.